Return Policy
This section outlines the terms for returning items purchased from HARMONTANDBLAINE.COM:
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Scope of the Policy:
- This Return Policy applies to all items purchased from HARMONTANDBLAINE.COM and shipped to select countries, including France, Germany, the Netherlands, Spain, Portugal, Slovenia, Austria, Finland, Latvia, Italy, Belgium, and the United Kingdom (including Northern Ireland and the Isle of Man).
- Only items purchased directly from the website are eligible for return. Products bought from other locations or retailers cannot be returned through the website.
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Eligibility for Returns:
- Returns are accepted for items that:
- Were supplied in error.
- Are incomplete, damaged, or faulty.
- Are returned within the specified return period.
- Are returned due to a change of mind (in compliance with specified conditions and timelines).
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Condition of Returned Goods:
- All items must be in their original condition with all tags attached and without signs of wear, damage, or alteration.
This policy provides customers with clear instructions on eligibility and conditions for returns, ensuring transparency about the return process for items purchased directly through HARMONTANDBLAINE.COM.
Return Policy Details
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Return Window:
- Items returned within 5 days of purchase are eligible for a refund.
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Conditions for Return:
- Items must be unwashed, unworn, and unused with original tags attached.
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Final Sale Items:
- Swimwear, underwear, and beauty products are final sale and cannot be returned.
- Items sold at a 10% discount or greater are also considered final sale and are not eligible for refunds, exchanges, or store credit.
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Gifted Items:
- Eligible for store credit only if unwashed, unworn, unused, and returned with original tags. Proof of purchase (including customer name, bill number, and details) must be provided.
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Late Returns:
- Merchandise received after the 5-day window may only be accepted at the company’s discretion for store credit.
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Purchase Source Requirement:
- Only items purchased directly from the HARMONTANDBLAINE.COM website may be returned to the Dubai warehouse.
- Items bought from other locations (e.g., department stores or online partners) must be returned to the original place of purchase.
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Customer Responsibility for Return Shipping:
- Returns are sent at the customer’s expense, and HARMONTANDBLAINE.COM reserves the right to deny a refund if items do not meet the return policy standards.
This policy ensures clarity on return eligibility, conditions, and customer responsibilities, especially regarding final sale items and gift returns.
Reasons to Return
This section outlines acceptable reasons and conditions for returning items to HARMONTANDBLAINE.COM:
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Change of Mind:
- If you change your mind, you have 5 calendar days from delivery to return the goods for a full refund, including any delivery charges paid with your order.
- To meet this deadline, you need only inform HARMONTANDBLAINE.COM of your intention to withdraw by following the provided instructions.
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Misdescribed Goods:
- Returns for items with obvious and readily noticeable misdescriptions (e.g., incorrect color) must be made within 5 days of delivery.
- Returns made beyond this timeframe will be considered at HARMONTANDBLAINE.COM’s discretion.
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Faulty Goods:
- Items are considered faulty if they arrive damaged or if a manufacturing defect appears within 2 weeks of purchase.
- Please note that damage from wear and tear is not classified as a fault and is not eligible for return under this reason.
This section clarifies return eligibility based on customer choice, product misdescription, and product faults, establishing transparent guidelines and timelines for returns.
How to Make a Return
To ensure a smooth return process, please follow these steps:
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Notify Us:
- Inform HARMONTANDBLAINE.COM of your decision to cancel the contract within 5 calendar days of delivery.
- Notification can be sent by hand, registered letter, email, or telephone. If notifying by email or telephone, confirm your decision by registered letter with return receipt to the address provided on the website.
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Complete the Consignment Note:
- Use the consignment note included with your goods to indicate the items being returned and the reason for the return.
- If you do not have the consignment note, please contact us.
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Prepare the Package for Return:
- Ensure all accessories and any additional materials received are enclosed, unless instructed otherwise.
- Use the original packaging to help protect the items during transit.
- Include your Order Confirmation or other proof of purchase. For gift returns, an email address is needed, or the original purchaser may return the items on your behalf.
- Make sure the return address (as indicated on the consignment note) is clearly visible on the outside of the parcel.
- Seal the package securely.
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Obtain Proof of Return:
- Return the items by registered post or another method that provides proof of postage and delivery. We recommend using a method that includes tracking and insurance for the item's value, as we do not assume liability for goods that are damaged or lost in transit.
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Return Processing Notification:
- Once your return is received and processed, you will receive an email confirmation.
- If the item was received as a gift, we will contact the provided email address or, if unavailable, notify the original purchaser.
These steps ensure a clear and protected return process for items purchased from HARMONTANDBLAINE.COM.
Receiving a Refund
After receiving and reviewing returned goods, the following process applies:
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Examination of Returned Goods:
- We will inspect the returned items to confirm if they are faulty, damaged, or misdescribed.
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Refund Options for Faulty, Damaged, or Misdescribed Goods:
- If the goods are verified as faulty, damaged, or misdescribed, you may choose to either:
- Receive a refund for the item price (excluding original delivery fees).
- The refund amount will be credited back to the original payment card within 14 days of being informed of your decision to return the goods.
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Non-Eligible Returns:
- If, in our sole judgment, the returned goods are neither faulty nor damaged, correctly match the description on the website, or were not returned within the applicable return period:
- No refund will be issued.
- The items will be sent back to you.
This policy ensures that eligible returns are processed with prompt refunds while maintaining standards for non-eligible items.
Product Exchange
If you would like to exchange an item for a different product or size, please follow these steps:
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Return the Original Order:
- Send back the item you wish to exchange by following the return instructions.
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Place a New Order:
- Place a new order on the website for the desired product or size.
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Shipping Costs:
- Please note that all costs associated with returning the original item and shipping the new order are your responsibility.
This process ensures efficient handling of exchanges, allowing you to receive the correct item promptly.
Gift Returns
If you received an item as a gift and wish to return it, please follow these guidelines:
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Return Process:
- Follow the standard return procedure outlined above, ensuring all required details are provided.
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Provide Your Email Address:
- Include your email address on the consignment note when returning a gift. If your email is not provided, all return notifications will be sent to the original purchaser.
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Refunds:
- Please note that any refund for the returned gift will be credited to the original payment method used by the purchaser.
These steps ensure that the gift return is processed efficiently, with clear communication to the appropriate recipient.
Important Information When Returning Goods
Please keep the following in mind to ensure a smooth return process:
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Quality Control:
- All items undergo quality checks before dispatch. If you receive an item in less-than-perfect condition, contact us immediately for assistance.
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Return All Items Together:
- To expedite processing, return all items from the order in a single shipment.
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Original Packaging:
- Items should be returned in their original packaging to protect them during transit.
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Liability for Return Shipment:
- We do not accept liability for goods that are damaged or lost during return shipping. Please choose a secure return method and keep proof of postage.
Following these guidelines helps to ensure that your return is handled quickly and efficiently.
