Ordering

For first time users

For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

For registered users

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.
If you registered on www.harmontblaine.com prior to 28/06/2023, you may be asked to reset your password to ensure security on the new website.

How to make a purchase

Shopping on the Harmont & Blaine Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Shoes', '‘Accessories’ section on the site. Once you have found an item, select your size and colours and use the 'ADD TO SHOPPING BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (colours, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

Billing and shipping

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

Shipping Options

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click here.

Payment information

At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. For more information on payment, please read here.

Purchase summary

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on 'Submit Order' to complete the checkout.

Order confirmation

Once the checkout is completed, in 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

Sizing information

Please refer to the fit details in the product description and the sizing chart on the product pages to help you choose the best size. If you are not entirely happy with the size you have purchased, return it for a different one. For more information, please visit our section Refunds.

Changing or cancelling an order

Once an order has been confirmed, we cannot guarantee that it can be canceled or any changes can be made. If you have already received your order and would like to return or change it, please refer to return instruction.

Valid payment methods

Payment for all goods can be by credit card. We accept payment with:

• Credit Cards: Wechat, Alipay, Giropay (DE), iDeal (NL), Mistercash (BE), Apple Pay, Visa, Mastercard, Amex, Diners, Jcb, Discover, Maestro:
• Apple Pay
• PayPal
• Google Pay
• Cash On Delivery 

Cash on Delivery (C.O.D.) payment method is only available in Italy and Spain but will incur an additional cost. At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by check is not accepted and the courier cannot give any change. To request a refund in the case you choose Cash on Delivery, it is necessary to have a bank account as refunds with this payment method can only be issued through Wire Transfer to a Bank Account.
Important notice: orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.
Italy: total order is limited to € 999.99
Spain: total order is limited to € 1,000.00

Shipping

This section provides details on the shipping terms, options, and conditions at HARMONTANDBLAINE.COM:

1. Shipping Obligations and Limitations:

o HARMONTANDBLAINE.COM commits to fulfilling its shipping obligations but is not responsible for delays or failure to deliver due to circumstances beyond its control, such as natural disasters, industrial action, government intervention, supplier issues, incorrect delivery addresses, or payment failures.
o Users will be informed of such events as soon as possible. If disruptions last beyond two weeks, users may cancel their order and request a refund in line with the Terms and Conditions

2. Delivery Locations and Costs:

o HARMONTANDBLAINE.COM ships to the UAE, GCC countries, and other international locations, subject to the shipping costs and estimated delivery times agreed upon by the customer during checkout.
o Delivery charges are displayed at checkout in either local currency or USD.

3. Shipping Restrictions:

Orders cannot be shipped to P.O. boxes, AFO/FPO addresses.

4. Order Processing Days:

Orders are processed Saturday through Thursday, excluding Fridays, Saturdays, and public holidays.

5. Missed Deliveries:

If no one is available to receive the delivery, the customer may schedule an alternative delivery date or collect their order from the courier as per the instructions provided.

6. Shipping Options and Delivery Times:

1. Standard Delivery:

o Delivery within 1-6 working days between 9 am and 5 pm, Sunday to Thursday.
o Orders placed before 2 pm Sunday to Thursday will be shipped the next business day. Orders placed after 2 pm on Thursday are shipped on Monday.
o Standard shipping costs AED 125.

2. Express Shipments:

Currently unavailable.

7. Delays Due to External Factors:

Delivery times may be impacted by situations beyond control, including the COVID-19 pandemic.

8. Free Shipping Offer:

Free Next Day shipping is available on all orders over AED 1,000 for shipments within Dubai, UAE.

This policy clarifies delivery timelines, costs, order processing schedules, and contingency plans, ensuring that customers understand the shipping process and associated conditions.

How to make a return

To ensure a smooth return process, please follow these steps:

1. Notify Us

o Inform HARMONTANDBLAINE.COM of your decision to cancel the contract within 5 calendar days of delivery.
o Notification can be sent by hand, registered letter, email, or telephone. If notifying by email or telephone, confirm your decision by registered letter with return receipt to the address provided on the website.

2. Complete the Consignment Note:

o Use the consignment note included with your goods to indicate the items being returned and the reason for the return.
o If you do not have the consignment note, please contact us.

3. Prepare the Package for Return:

o Ensure all accessories and any additional materials received are enclosed, unless instructed otherwise.
o Use the original packaging to help protect the items during transit.
o Include your Order Confirmation or other proof of purchase. For gift returns, an email address is needed, or the original purchaser may return the items on your behalf.
o Make sure the return address (as indicated on the consignment note) is clearly visible on the outside of the parcel.
o Seal the package securely.

4. Obtain Proof of Return:

o Return the items by registered post or another method that provides proof of postage and delivery. We recommend using a method that includes tracking and insurance for the item's value, as we do not assume liability for goods that are damaged or lost in transit.

5. Return Processing Notification:

o Once your return is received and processed, you will receive an email confirmation.
o If the item was received as a gift, we will contact the provided email address or, if unavailable, notify the original purchaser.

These steps ensure a clear and protected return process for items purchased from HARMONTANDBLAINE.COM.

Receiving a Refund

After receiving and reviewing returned goods, the following process applies:

1. Examination of Returned Goods:

o We will inspect the returned items to confirm if they are faulty, damaged, or misdescribed.

2. Refund Options for Faulty, Damaged, or Misdescribed Goods:

o If the goods are verified as faulty, damaged, or misdescribed, you may choose to either:
o Receive a refund for the item price (excluding original delivery fees).
o The refund amount will be credited back to the original payment card within 14 days of being informed of your decision to return the goods.

3. Non-Eligible Returns:

o If, in our sole judgment, the returned goods are neither faulty nor damaged, correctly match the description on the website, or were not returned within the applicable return period:
o No refund will be issued.
o The items will be sent back to you.
This policy ensures that eligible returns are processed with prompt refunds while maintaining standards for non-eligible items.

Product Exchange

If you would like to exchange an item for a different product or size, please follow these steps:

1. Return the Original Order:

o Send back the item you wish to exchange by following the return instructions.

2. Place a New Order:

o Place a new order on the website for the desired product or size.

2. Place a New Order:

o Please note that all costs associated with returning the original item and shipping the new order are your responsibility.

This process ensures efficient handling of exchanges, allowing you to receive the correct item promptly

Gift Returns

If you received an item as a gift and wish to return it, please follow these guidelines:

1. Return Process

o Follow the standard return procedure outlined above, ensuring all required details are provided.

2. Provide Your Email Address:

o Include your email address on the consignment note when returning a gift. If your email is not provided, all return notifications will be sent to the original purchaser.

3. Refunds:

o Please note that any refund for the returned gift will be credited to the original payment method used by the purchaser.

These steps ensure that the gift return is processed efficiently, with clear communication to the appropriate recipient.

Important Information When Returning Goods

Please keep the following in mind to ensure a smooth return process:

1. Quality Control:

o All items undergo quality checks before dispatch. If you receive an item in less-than-perfect condition, contact us immediately for assistance.

2. Return All Items Together:

o To expedite processing, return all items from the order in a single shipment.

3. Original Packaging:

o Items should be returned in their original packaging to protect them during transit.

4. Liability for Return Shipment:

o We do not accept liability for goods that are damaged or lost during return shipping. Please choose a secure return method and keep proof of postage.

Following these guidelines helps to ensure that your return is handled quickly and efficiently.

FAQS

01. How do I make a purchase?
02. Do I need to set up an account to place an order?
03. What should I do if I forgot my password?
04. Which size should I choose?
05. How do I know if an item is in stock?
06. What happens if some items in my order are not available at the time of shipping?
07. Is it safe to use my credit card at the Harmont & Blaine Online Store?
08. Why do I need to re-enter my credit card details when requesting delivery to a new address?
09. Which countries does Harmont & Blaine ship to?
10. Does the Harmont & Blaine Online Store deliver to post office boxes or freight forwarding addresses?
11. Why are shipping restrictions applied to some items?
12. How do I change my currency?
13. Does the Harmont & Blaine Online Store ship to multiple addresses?
14. How soon can I get my order and how much will delivery cost? 15. Is my package insured?
16. How are duties and taxes to be paid?
17. Do I need to sign for my order?
18. Can I change my shipping address after my order has been shipped?
19. Can I add items to an existing order?
20. How will I know you received my order and when will payment be deducted?
21. Can I track my order?
22. Where is my order?
23. How do I return an item?
24. How can I request my RAN (Return Authorization Number)?
25. Is my personal information kept private?
26. What are cookies and should I be worried about them? 27. What is a Wish List?
28. How do I create a Wish List?
29. Can I share my Wish List?

ANSWERS

01. How Do I Make a Purchase?

Shopping on the Harmont & Blaine Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Shoes', 'Accessories' section on the site, or browse through our Collections. Once you have found an item, select your size and colour and use the 'ADD TO BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag, you can directly edit product details (colour, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

02. Do I need to set up an account to place an order?

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account':

• Track your orders and review past purchases;
• Request your Return Authorization Number directly from your account,
• Be notified when new products are available
• Save your address and card details for faster shopping,
• Manage your account details and newsletter subscriptions.

03. What should I do if I forgot my password?

If you’ve forgotten your password follow these steps to restore it: • Click on the Sign In icon in the top right corner • Select “Forgot Password” • Follow the instructions shown in the pop-up that will open • Insert your email address and click on send You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.

04. Which size should I choose?

On the Harmont & Blaine Online store the sizes refer to the Italian or International sizing system. To choose the system you normally use, just click on ‘Size Guide’, the link found on the page of each product. If the garment should come up tight or loose, this will be specified in the description of the product itself, in the section ‘Product Info’.

05. How do I know if an item is in stock?

All the products shown on our website are available, subject to restriction due to some special materials and applicable to some countries of dispatch. If the product you want to buy is out of stock, you can click on your size, enter your email address in the ‘Notify Me’ form and click “send”: you will get a notification when it is available again.

06. What happens if some items in my order are not available at the time of shipping?

Despite our efforts to keep our stock up to date, it is possible that certain items could be unavailable at the time that you order is being prepared. Items that are unavailable at the time of shipping will be automatically removed from the amount debited on your payment method. The invoice will also be modified to show only the items that have actually been shipped.

07. Is it safe to use my credit card on the Harmont & Blaine online store?

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy.

08. Why do I need to re-enter my credit card details when requesting delivery to a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (even if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

09. Which countries does Harmont & Blaine ship to?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (even if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.