Privacy policy

Privacy Policy

This section provides an overview of how HARMONTANDBLAINE.COM handles personal information:

  1. Purpose:
    The Privacy Policy explains the ways in which HARMONTANDBLAINE.COM collects, uses, and shares your personal information.
  2. Scope:
    This policy applies to any personal data collected during visits to the website or while making purchases on HARMONTANDBLAINE.COM (referred to as the "Site").

This introductory statement establishes that the Privacy Policy governs all personal data interactions, providing users with a reference for understanding how their information is handled on the site.

 

Personal Information We Collect

This section details the types of personal information collected by HARMONTANDBLAINE.COM and how it is used:

  1. Device Information:
    When users visit the Site, HARMONTANDBLAINE.COM automatically collects certain information about the device being used, including:
    • Browser details, IP address, time zone, and cookies installed on the device.
    • Information about the specific web pages or products viewed, referral websites or search terms, and general interaction data.

Technologies Used to Collect Device Information:

    • Cookies: Data files placed on the device that often include an anonymous unique identifier. (For more on cookies and how to disable them, visit allaboutcookies.org.)
    • Log Files: Tracks actions on the Site, collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
    • Web Beacons, Tags, and Pixels: Electronic files that track how users navigate the Site.
  1. Order Information:
    Personal data provided when a user places an order, which is used to:
    • Process payments, arrange shipping, and send order confirmations and invoices.
    • Communicate with the user about their order.
    • Screen orders for potential risks or fraud.
    • Provide personalized information or marketing communications based on user preferences.
  2. Use of Device Information:
    Device Information helps screen for risk and fraud (e.g., through IP address tracking) and allows for the improvement and optimization of the Site. This includes generating analytics about browsing behavior and assessing the effectiveness of marketing and advertising.

This section outlines the collection methods and intended uses of personal data, ensuring users understand how their data contributes to order processing, communication, security, and site improvement.

 

Sharing Your Personal Information

This section explains how and why HARMONTANDBLAINE.COM shares personal information with third parties:

  1. Third-Party Service Providers:
    Personal information is shared with trusted third parties to support the site’s functionality and improve user experience. Examples include:
    • Shopify: Powers the online store and assists with order processing. (Learn more about Shopify’s privacy practices here.)
    • Google Analytics: Helps understand customer interactions on the site to enhance services. (Google’s privacy practices can be reviewed here, and users can opt-out of Google Analytics here.)
  2. Compliance and Legal Obligations:
    Personal information may also be disclosed as necessary to comply with laws, respond to subpoenas or other lawful requests, or to protect HARMONTANDBLAINE.COM’s rights and interests.

This section clarifies that sharing personal information is limited to essential service providers and lawful requests, with links for users to review third-party privacy practices.

Behavioral Advertising

This section outlines HARMONTANDBLAINE.COM’s use of personal information for targeted advertising:

  1. Purpose of Targeted Advertising:
    HARMONTANDBLAINE.COM uses personal information to deliver ads or marketing messages tailored to the user’s interests. More information on how targeted advertising works can be found on the Network Advertising Initiative’s (NAI) educational page.
  2. Opt-Out Options:
    Users can opt out of targeted advertising through the following platforms:
  3. Additional Opt-Out Resource:
    Users may also visit the Digital Advertising Alliance’s opt-out portal to manage preferences for multiple advertising networks.

This section provides transparency about targeted advertising practices and offers users multiple options to control personalized ad experiences.

 

Do Not Track

This section addresses the handling of "Do Not Track" (DNT) signals:

  1. DNT Signals:
    HARMONTANDBLAINE.COM does not change its data collection or usage practices when it detects a Do Not Track signal from a user’s browser.

This section clarifies that the website’s data collection policies remain consistent regardless of DNT browser settings, ensuring users understand that tracking preferences in their browser may not impact the site's operations.

Your Rights

This section describes the data rights of European residents on HARMONTANDBLAINE.COM:

  1. Right to Access and Modify Personal Information:
    European residents have the right to:
    • Access personal information held by HARMONTANDBLAINE.COM.
    • Request correction, updates, or deletion of their personal information. Requests can be made through the provided contact information.
  2. Data Processing Basis:
    For European residents, personal data is processed to:
    • Fulfill contractual obligations (e.g., processing orders).
    • Pursue legitimate business interests, as outlined in the policy.
  3. Data Transfers Outside Europe:
    European residents should note that their information may be transferred to locations outside Europe, including Canada and the United States.

This section ensures compliance with European data protection laws, providing transparency on data rights and international data transfers for European users.

Data Retention

This section explains how long HARMONTANDBLAINE.COM retains user order information:

  1. Retention of Order Information:
    Order information will be kept on record for HARMONTANDBLAINE.COM's records after a purchase is made.
  2. Request for Deletion:
    Users may request the deletion of their order information at any time by contacting the company.

This section informs users of their control over data retention, allowing them to request removal of their order information if desired.

 

Payment Policy

This section outlines HARMONTANDBLAINE.COM's policies and procedures related to payment for orders placed on the website:

  1. Accepted Payment Methods:
    The website accepts the following payment forms:
    • Credit/debit cards (VISA, MASTERCARD, AMEX).
    • Cash on Delivery (COD).
    • e-Credit Note.
    • e-Gift Voucher.
    • Loyalty program points specific to the site.
  2. Payment Authorization:
    All card payments are subject to authorization by the card issuer. If authorization is declined, the order will be canceled, and the user may be contacted for an alternative payment method.
  3. Card Details Matching:
    For security purposes, the details on the credit/debit card used must match the cardholder’s ID as held by the issuer. Payment will be processed upon dispatch of the order, and users confirm they have authority to use the payment method.
  4. Data Security:
    • No credit card, gift voucher, loyalty points, or debit card details will be stored or shared with third parties, except through the payment gateway provider.
    • The website uses SSL (Secure Socket Layer) encryption to protect card information, ensuring a secure connection for private data transmission. However, liability is limited in cases of unauthorized third-party access unless caused by negligence on HARMONTANDBLAINE.COM’s part.
  5. Product Availability:
    Orders are subject to acceptance and availability. If an item is unavailable after an order is placed, HARMONTANDBLAINE.COM will inform the user, cancel the order for the item, and refund any paid amount.
  6. Order Acceptance:
    Orders are subject to review and may be canceled for reasons such as:
    • Inaccuracies in product or pricing information.
    • Failure to obtain payment authorization.
    • Shipping restrictions.
    • Quality control concerns.
    • Failure to meet eligibility criteria in the Terms and Conditions.
  7. Transaction Record Retention:
    The website retains records of transactions for at least five (5) years.
  8. Order Confirmation and Dispatch:
    Upon placing an order, users will receive an acknowledgment email. This email does not confirm acceptance; acceptance is finalized when the order is packed and dispatched, at which point a second email will be sent.

This policy clarifies the payment process, security measures, conditions for order acceptance, and procedures in the event of product unavailability, ensuring users understand payment and order handling.

 

Shipping Policy

This section provides details on the shipping terms, options, and conditions at HARMONTANDBLAINE.COM:

  1. Shipping Obligations and Limitations:
    • HARMONTANDBLAINE.COM commits to fulfilling its shipping obligations but is not responsible for delays or failure to deliver due to circumstances beyond its control, such as natural disasters, industrial action, government intervention, supplier issues, incorrect delivery addresses, or payment failures.
    • Users will be informed of such events as soon as possible. If disruptions last beyond two weeks, users may cancel their order and request a refund in line with the Terms and Conditions.
  2. Delivery Locations and Costs:
    • HARMONTANDBLAINE.COM ships to the UAE, GCC countries, and other international locations, subject to the shipping costs and estimated delivery times agreed upon by the customer during checkout.
    • Delivery charges are displayed at checkout in either local currency or USD.
  3. Shipping Restrictions:
    Orders cannot be shipped to P.O. boxes, AFO/FPO addresses.
  4. Order Processing Days:
    Orders are processed Saturday through Thursday, excluding Fridays, Saturdays, and public holidays.
  5. Missed Deliveries:
    If no one is available to receive the delivery, the customer may schedule an alternative delivery date or collect their order from the courier as per the instructions provided.
  6. Shipping Options and Delivery Times:
    • Standard Delivery:
      • Delivery within 1-6 working days between 9 am and 5 pm, Sunday to Thursday.
      • Orders placed before 2 pm Sunday to Thursday will be shipped the next business day. Orders placed after 2 pm on Thursday are shipped on Monday.
      • Standard shipping costs AED 125.
    • Express Shipments: Currently unavailable.
  7. Delays Due to External Factors:
    Delivery times may be impacted by situations beyond control, including the COVID-19 pandemic.
  8. Free Shipping Offer:
    Free Next Day shipping is available on all orders over AED 1,000 for shipments within Dubai, UAE.

This policy clarifies delivery timelines, costs, order processing schedules, and contingency plans, ensuring that customers understand the shipping process and associated conditions.

Return Policy

This section outlines the terms for returning items purchased from HARMONTANDBLAINE.COM:

  1. Scope of the Policy:
    • This Return Policy applies to all items purchased from HARMONTANDBLAINE.COM and shipped to select countries, including France, Germany, the Netherlands, Spain, Portugal, Slovenia, Austria, Finland, Latvia, Italy, Belgium, and the United Kingdom (including Northern Ireland and the Isle of Man).
    • Only items purchased directly from the website are eligible for return. Products bought from other locations or retailers cannot be returned through the website.
  2. Eligibility for Returns:
    • Returns are accepted for items that:
      • Were supplied in error.
      • Are incomplete, damaged, or faulty.
      • Are returned within the specified return period.
      • Are returned due to a change of mind (in compliance with specified conditions and timelines).
  3. Condition of Returned Goods:
    • All items must be in their original condition with all tags attached and without signs of wear, damage, or alteration.

This policy provides customers with clear instructions on eligibility and conditions for returns, ensuring transparency about the return process for items purchased directly through HARMONTANDBLAINE.COM.

 

Return Policy Details

  1. Return Window:
    • Items returned within 5 days of purchase are eligible for a refund.
  2. Conditions for Return:
    • Items must be unwashed, unworn, and unused with original tags attached.
    • Final Sale Items:
      • Swimwear, underwear, and beauty products are final sale and cannot be returned.
      • Items sold at a 10% discount or greater are also considered final sale and are not eligible for refunds, exchanges, or store credit.
    • Gifted Items:
      • Eligible for store credit only if unwashed, unworn, unused, and returned with original tags. Proof of purchase (including customer name, bill number, and details) must be provided.
    • Late Returns:
      • Merchandise received after the 5-day window may only be accepted at the company’s discretion for store credit.
  3. Purchase Source Requirement:
    • Only items purchased directly from the HARMONTANDBLAINE.COM website may be returned to the Dubai warehouse.
    • Items bought from other locations (e.g., department stores or online partners) must be returned to the original place of purchase.
  4. Customer Responsibility for Return Shipping:
    • Returns are sent at the customer’s expense, and HARMONTANDBLAINE.COM reserves the right to deny a refund if items do not meet the return policy standards.

This policy ensures clarity on return eligibility, conditions, and customer responsibilities, especially regarding final sale items and gift returns.

Reasons to Return

This section outlines acceptable reasons and conditions for returning items to HARMONTANDBLAINE.COM:

  1. Change of Mind:
    • If you change your mind, you have 5 calendar days from delivery to return the goods for a full refund, including any delivery charges paid with your order.
    • To meet this deadline, you need only inform HARMONTANDBLAINE.COM of your intention to withdraw by following the provided instructions.
  2. Misdescribed Goods:
    • Returns for items with obvious and readily noticeable misdescriptions (e.g., incorrect color) must be made within 5 days of delivery.
    • Returns made beyond this timeframe will be considered at HARMONTANDBLAINE.COM’s discretion.
  3. Faulty Goods:
    • Items are considered faulty if they arrive damaged or if a manufacturing defect appears within 2 weeks of purchase.
    • Please note that damage from wear and tear is not classified as a fault and is not eligible for return under this reason.

This section clarifies return eligibility based on customer choice, product misdescription, and product faults, establishing transparent guidelines and timelines for returns.